Pets at Home increases recurring revenues while expanding clinical workforce

Pets at Home posted consumer revenue of £614 million ($825.7M/€717.5M) in Q1 FY2027, ended 16 July 2026. This is a 3.9% increase compared with the same period in 2026.

Subscriptions accounted for 15.3% of consumer revenue, up from 14.5% a year earlier. 

Pets at Home attributed the increase to continued growth in its recurring revenue offerings, including Flea & Worm (a preventative parasite treatment subscription), Easy Repeat (its auto-replenishment service for pet essentials), Complete Care (a preventative veterinary wellness plan) and Vac4Life (a lifetime vaccination program).

Vet Group consumer revenue rose 1.9% year-over-year to £215 million ($289.1M/€251.2M), in line with expectations. The company says performance was underpinned by strong Care Plan sign-ups and higher average transaction values. 

To support ongoing service demand across its general practices and pet care centers, the group expanded its clinical workforce, bringing total clinical full-time equivalent (FTE) headcount to 3,700, a 4% increase compared to Q1 FY2026. 

Pets at Home hit £1.98 billion ($2.7B/€2.3B) in group consumer revenue in its preliminary results for fiscal year (FY) 2026, for the period ended 26 March 2026.

Consumer insights 

Retail consumer revenue hit £399 million ($536.6M/€466.3M) in the quarter, 4.9% higher. Pets at Home said that consumer volume growth comfortably outpaced overall revenue growth, supported by a 2% increase in total retail transactions.

Active membership stood at 7 million, down 13.6% compared to 8.1 million in Q1 FY2026. The company told investors that this figure continues to reflect the system methodology changes implemented in the prior year, which filtered out lower-spending customer lookup records and shifted a portion of transactions to non-Pets Club status.

Pets at Home also reported stronger engagement among its loyalty program members. 

Average Consumer Value (ACV), the average amount spent by each active customer over a given period, among active Pets Club members increased by 16.7% year-on-year to £210 ($282.36/€245.41) in Q1 FY2027, compared with £180 in the same period last year. 

Operational notes 

The British retailer says that this performance saw the business actively win market share, driven primarily by initiatives under its Retail Turnaround Plan, launched last November to counter profit drops and shifting post-pandemic demand.

Key operational execution during the quarter included comprehensive category resets across dog food, cat food, and treats, as well as the launch of a refreshed store estate investment program. 

The quarter’s retail growth also benefited from around a 1% timing benefit resulting from the group’s exit from its legacy Petplan insurance agreement to launch its own branded pet insurance business.

Outlook and leadership update 

Looking ahead, Pets at Home has maintained its financial guidance for the 2027 fiscal year, citing a positive start to the period. The retailer said strong momentum across its retail business and continued market share gains provide confidence for the remainder of the year, despite facing tougher year-on-year comparisons in the coming months.

The company also confirmed that its £50 million ($67.2M/€58.42M) share buyback program remains on schedule. The initiative is being carried out in two £25 million ($33.6M/€29.2M) tranches, with the first expected to be completed by the end of the first half of the 2027 financial year, while details of the second tranche will be announced at a later date. 

The retailer also announced the appointment of Sarah Findlater as Group Chief People Officer, spanning retail, vets and insurance.

Findlater spent nearly 3 decades with UK retail giant Marks & Spencer, where she most recently served as Chief People Officer. She will officially join Pets at Home on 2 November 2026, reporting directly to Chief Executive Officer James Bailey.