Consumer insights

Average revenue reached an all-time high last year in both the US and Canada, according to Pet Sitters International (PSI).

The South American country updated its basic goods and services list for the first time in four decades, expanding it from 75 to 98 items to reflect changing spending habits.

NielsenIQ forecasts pet care revenue to grow 6% in 2026, with gains driven entirely by e-commerce as physical-store sales decline.

Half of UK consumers now prioritize quality over price, while convenience drives supermarket dominance in pet product purchases.

At the Goldman Sachs Consumer and Retail Conference, executives outlined plans to strengthen customer engagement, services and private label strategies.

Low awareness of ticks, mites and allergies persists, even as parasite risks remain a major concern among owners.

Weekly online shopping is becoming increasingly common across the region, pushing pet players to rethink payments, fulfillment and customer engagement.

Following its acquisition by Musti, the Portuguese pet retailer is accelerating its expansion strategy, with larger stores in the pipeline offering a deeper range of accessories and services.

A new generation of engaged pet parents is refashioning consumption habits, raising expectations and creating new opportunities across food, retail and services.

Exclusive data reveals how owners across seven markets are making purchases with a view to supporting the mental wellbeing, physical activity and overall health of their cats and dogs.