Retail, Online & DTC

An AI analysis of 50,000 reviews reveals strong product offerings but highlights service and checkout frustrations.

Double-digit growth in cat food and improved pricing helped boost fourth-quarter sales and profit, while organic sales remained under pressure.

From vet services to DTC expansion, both players are reshaping their strategies to win higher-value customers.

Galaxus reports significantly lower return rates for pet products than fashion and sports items.

A new €3 flat-rate duty targets low-value imports and forces China-driven platforms to rethink EU supply chains.

Online penetration rises steadily across the region, with Argentina leading adoption at 11.4%.

Omni Pet, Vetic, and FirstClub secure fresh capital to scale manufacturing, veterinary networks, and quick-commerce platforms.

Non-prescription medicine is also expected to boost performance, especially with high rates of tick infections.

New data shows that specialized retail remains the leading channel, but online purchases are gaining ground.

Players are gaining recognition for customer service leadership, supported by training programs and digital innovation.